Technology
Find information on technology resources and services in Burnaby, BC and beyond. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides.
Visit the City of Burnaby for information on City services, programs and facilities.
Access technology such as computers and printers, internet and Wi-Fi and more at our four locations.
We can help you learn to use technology and devices and connect to digital resources over phone or email.
206 - 6741 Cariboo Road, Burnaby
Phone: Rob Nguyen 604-294-6886 ext 1
Email: ClientServices@reusetechbc.ca
BC Tech for Learning is open. They refurbish and redistribute technology to non-profit organizations, schools, and individuals in need of devices. Requests can be submitted online or through a Burnaby non-profit organization.
1820 Pandora Street, Vancouver
Email: sales@freegeekvancouver.org
Free Geek Vancouver is currently offering by-appointment computer sales as well as a new online computer thrift store. They are accepting recycling drop-offs during limited hours and can request pickup for a fee.
Last updated: April 7, 2021
Telus Mobility for Good program
Email: corporate.citizenship@telus.com
Youth aging out of foster care can apply for Telus’s two year Mobility for Good program. Youth receive a refurbished smartphone with unlimited, Canada-wide talk and text and 3 GB of data per month, all at no cost.
Phone: 1-866-558-2273
Chat: https://www.telus.com/chat
Telus customers with disabilities who require assistive technology can receive assistance, tools and training.
206 - 6741 Cariboo Road, Burnaby
Phone: Rob Nguyen 604-294-6886 ext 1
Email: ClientServices@reusetechbc.ca
BC Tech for Learning is currently accepting donations for computers and laptops in a revised manner to ensure they can follow health and safety procedures to protect their warehouse staff and technicians.
Seniors, families and individuals in Burnaby are in need of phones, tablets and computers (laptops) to stay connected during COVID-19. If you have an old cell phone, tablet or laptop, Digital Access Burnaby will distribute your donated device to those in need through local nonprofits and social service agencies.
1820 Pandora Street, Vancouver
Email: sales@freegeekvancouver.org
Free Geek Vancouver is currently offering by-appointment computer sales. They are accepting recycling drop-offs during limited hours for free, and can request pickup for a fee.
Last updated: April 7, 2021
8620 Glenlyon Parkway, Unit 105
Phone: 604-255-3472
Allegra Print and Imaging on Glenlyon Parkway offers printing services at a cost. They do not offer fax services.
The library location this store is closest to is the Tommy Douglas Library.
Burnaby Print (Save on Copy and Print)
4546 Kingsway, Burnaby
Phone: 604-628-8844
Burnaby Print on Kingsway offers printing, photocopying, scanning and fax services at a cost.
The library location this store is closest to is the Metrotown Branch.
Colorama Printing and Copying
621 Belmont Street, New Westminster
Phone: 604-517-0672
Colorama Printing and Copying in New Westminster offers printing, scanning, and copying at a cost. Open Monday to Friday from 10:00am to 6:00pm. Saturdays 11am to 5pm.
The library location this store is closest to is the Tommy Douglas Library.
6850 Merritt Ave, Burnaby
Phone: 604-431-9297
The Printing Edge on Merritt Avenue offers printing services at a cost. There is a $10 minimum charge for walk-in photocopying and scanning. Printing can be emailed beforehand to info@printingedgeonline.com or brought in on a USB stick.
The library location this store is closest to is the Metrotown Branch.
Staples Store - Lougheed Highway
4265 Lougheed Highway
Phone: 604-320-6800
The Staples Store on Lougheed Highway and Madison offers computer rental stations, colour printing, black and white printing, scanning, faxing, and copying at a cost.
The library location this store is closest to is the McGill Branch.
130-3355 North Road, Burnaby
Phone: 604-420-6689
Sure Copy Centre on North Road in offers printing, photocopying, scanning and fax services at a cost.
The library location this store is closest to is the Cameron Branch.
#181, 407-552 Clarke Road, Coquitlam
Phone: 604-931-6377
The UPS Store located in Burquitlam Plaza on Clarke Road in Coquitlam offers printing, photocopying, scanning and fax services at a cost.
The library location this store is closest to is the Cameron Branch.
105-7655 Edmonds Street, Burnaby
Phone: 604-528-9232
The UPS Store on Edmonds near Canada Way offers printing, faxing, scanning, and copying at a cost.
The library location this store is closest to is the Tommy Douglas Library.
4111 Hastings Street, Burnaby
Phone: 604-205-5888
The UPS Store on Hastings near Gilmore offers printing, faxing, scanning, and copying at a cost.
The library location this store is closest to is the McGill Branch.
4974 Kingsway, Burnaby
Phone: 604-435-8142
The UPS Store on Kingsway offers printing, photocopying, scanning and fax services at a cost.
The library location this store is closest to is the Metrotown Branch.
Many Burnaby businesses provide free WiFi during their normal business hours. Availability may vary due to COVID-19 closures.
City of Burnaby Community Centres
4949 Canada Way, Burnaby
Find information regarding local civic, recreation, cultural and library facilities and learn where free public Wi-Fi is located using the City of Burnaby’s interactive web map.
Shaw Communications is providing free access to its “Shaw Go” WiFi network to everyone, whether or not they are Shaw customers.
To connect to Shaw Go WiFi:
- On your mobile device, open up the WiFi connections screen.
- Look for networks named “Shaw Go” and connect to them. You can find these online by entering a nearby address or intersection.
- In your browser, you will have to accept Shaw’s terms and conditions. No personal information like name or email is required.
- Once you accept, you’re connected!
Telus offers free WiFi hotspts across Canada. To connect to Telus’ free WiFi:
- Locate a WiFi hotspot called "#TELUS" and provide the requested information (email address and consent to their terms and conditions).
- Once connected, you will be able to automatically connect to any other #TELUS WiFi hotspot for 30 days before having to re-authenticate.
If you have guests using your internet due to COVID-19 you may want to set up a guest network. A guest network is a secondary network that provides secure Internet access for your guests. This network can have a different password from your main network. Devices connected to the guest network will be able to access the internet, but not other shared files, printers, network storage, etc.
Guest networks can only be created with certain modems; visit Telus’ website for more details. If you have a different internet provider, contact them directly to ask about setting up a guest network.
Telus Internet for Good program
Email: internetforgood@telus.com
Telus’ Internet for Good program provides $10/month internet for 24 months to families in BC who have children under the age of majority and are currently receiving the maximum Canada Child Benefit. Services are also available for youth aging out of care and persons with disabilities.
Last updated: April 7, 2021
Vancouver Community Network (VCN)
280 – 111 West Hastings Street, Vancouver
Phone: 778-724-0826
Email: help@vcn.bc.ca
VCN is a non-profit internet service provider. They provide services, including dial-up internet to individuals, non-profit organizations and community groups, by donation.
North House:
4908 Hastings Street, Burnaby
Phone: 604-294-5444
South:
4460 Beresford Street, Burnaby
Phone South House: 604-431-0400
Email: literacy@burnabynh.ca
Burnaby Neighbourhood House offers in-person and virtual computer help. Register for online help happening Mondays 12pm to 2pm and Thursdays 3pm to 5pm. In person help is by appointment only. Volunteers are paired with learners to help with technology learning needs. They can also help with technology and application forms over Zoom. If you need more support, you can be paired with a volunteer to meet on a regular basis and improve your skills. Volunteers are able to provide support in English, Cantonese, Farsi, Mandarin, Korean and Punjabi.
Last updated: April 7, 2021
Immigrant Services Society of BC (ISSofBC)
207 - 7355 Canada Way, Burnaby
Phone: 604-395-8000
Email: burnaby.settlement@issbc.org
ISS of BC provides technology mentoring by email, phone, or Zoom. They can provide support in many different languages, including Arabic, Mandarin/Cantonese, Russian, Punjabi, Hindi, Farsi-Dari, Serbo-Croatian, Tagalog, English and French.
Neil Squire Society
400-3999 Henning Drive, Burnaby
Phone: 1-877-673-4636
Email: gordonw@neilsquire.ca
The Neil Squire Society’s Distance Computer Comfort Program offers free tutoring to people with physical or sensory disabilities through a virtual classroom. Participants can learn how to use a computer, laptop, tablet, or smartphone (including Android and Apple devices).
Phone: 1-888-418-4771
Email: techservetoronto@gmail.com
Seniors across Canada can book an appointment for free one-on-one help with a volunteer through TechServeTO. Volunteers are required to complete a criminal record check and go through a screening process before being paired with learners. TechServeTO also maintains a blog with tech tips and offers online workshops. Workshops can be customized to a specific group’s needs and offered in a range of languages.
535 Hornby Street, Vancouver
Phone: 1-833-386-4129
Email: help@techlink.ywcavan.org
YWCA TechLink offers free IT and tech support over the phone and virtually throughout Metro Vancouver. TechLink will be able to help you with general IT and tech-related queries, including setting up devices, making video calls, setting up e-mail accounts, accessing government services, accessing the internet, and more. They can provide support in English, Farsi, Russian, Spanish, Ukranian, Bengali, and Tagalog.
All about Remote Communication Tools
This guide, created by Vancouver Public Library staff, provides information on all the popular remote communications tools so you can find the best tool for you
Due to COVID-19, many folks are evaluating or using videoconferencing or video chat. This chart compares several popular systems.
Zoom’s support website has resources for using the platform for different purposes, such as meetings, education and virtual events.
Check out these resources from our recent Zoom 101: Basics and Zoom and Beyond webinars for Burnaby non-profit staff.
Burnaby Neighbourhood House has created a series of YouTube videos in Cantonese, Punjabi, and Farsi about how to use Zoom.
Kudoz has created two YouTube videos about using Zoom on a computer or on a smartphone.